FAQ's

Q: How Soon Will My Order Arrive?

We aim to ship all orders within 1–2 business days.Delivery times will vary based on your location and the shipping method selected at checkout. Standard (ground) shipping typically arrives within 2–7 business days within the contiguous United States.We partner with a variety of carriers, including SpeedX, OSM, OnTrac, UPS, DHL Global Mail, and USPS. Carrier selection is based on factors like package weight and destination.If you need your order by a specific date, we recommend selecting an expedited shipping option at checkout. Faster delivery methods are available for an additional cost.For more details, please refer to the Shipping Details section of our site.

FAQs

To save you some time and effort, we've put together a list of a few of the
questions we hear most often and some answers to other questions
that may have crossed your mind. Have Diet Plan questions?

Please visit the Diet Plans FAQ's below.

Hand holding a bowl of crispy fried food against a teal background

Fruits and juices arranged in a heart shape on a pink background

Bars of cereal and peanut butter mixture arranged on a green surface

Stack of pancakes with chocolate chips on a plate with a glass of milk against a light blue background.

Diet Direct FAQ's

What Is Your Return Policy?

Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 90 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.

Items eligible for refund or exchange:

Any unopened, unused box, case, bottle or container of consumable products
Up to 1 (one) partially used box, bottle or container per unique product. (ie. per flavor, sku)

To return unopened, unused, or partially used items as listed above, please contact our customer care team to obtain a Return Authorization (RMA) number. It’s that simple!

Chat on any page or visit our contact us page.

Please know that we cannot accept any returns that do NOT have an RMA number. Any items returned without an authorization will incur a return processing fee of $10.

Simply reach out to us and we will assist you in getting that information promptly.

How Is My Personal Information Kept Private?

We dislike spammers, scammers and other on-line predators as much as you do. The information we collect on our site is used to make your DietDirect.com experience more efficient. Diet Direct does not and will not sell your email address to any other company. Changing your email preferences or unsubscribing from our promotional mailings is as easy as clicking on the link on the bottom of each mailing, unchecking a few boxes and clicking a button. We value and protect your privacy.

Our commitment to protecting the privacy of your personal information is the reason we offer you this Secure Shopping Promise: We guarantee that your order will be transmitted securely and that you will not be liable for any unauthorized charges appearing on your credit card as a result of shopping here.

Diet Direct only uses the most secure servers and technologies. To further protect you, our site is tested and certified by McAfee Secure on a daily basis. All information sent from your computer to DietDirect.com – including credit card numbers and passwords – is encrypted using Secure Sockets Layer (SSL). All hardware and software resides in a world-class, high-security data center with access limited to authorized personnel. The only systems that have access to your credit card and billing information are the ones used to process your order. DietDirect.com is dedicated to maintaining these high security standards and continuously reviews its policies and practices to protect your information.

For more information on our Privacy Policy please click here.

What Forms Of Payment Do You Accept?

Diet Direct accepts online payment with Visa, Mastercard, American Express, Discover Card, Shop Pay, and PayPal.

At the present time, Diet Direct does NOT accept personal checks.

Do You Charge Sales Tax On My Order?

State law requires us to charge applicable sales tax on all orders shipped within the US. Tax is based on your product selections and the shipping address provided.

How Much Will Shipping Cost?

Orders of $79 or more (after discounts and excluding applicable taxes) receive FREE Ground Shipping within the Contiguous United States (which excludes Alaska, Hawaii and Puerto Rico). Orders of less than $79 receive $4.99 Flat Rate Shipping within the Contiguous United States. Express Shipping fees are explained in the Shipping Details section of our site.

How Soon Will My Order Arrive?

We aim to ship all orders within 1–2 business days.

Delivery times will vary based on your location and the shipping method selected at checkout. Standard (ground) shipping typically arrives within 2–7 business days within the contiguous United States.

We partner with a variety of carriers, including SpeedX, OSM, OnTrac, UPS, DHL Global Mail, and USPS. Carrier selection is based on factors like package weight and destination.

If you need your order by a specific date, we recommend selecting an expedited shipping option at checkout. Faster delivery methods are available for an additional cost.

For more details, please refer to the Shipping Details section of our site.

What About Back Orders?

If an item you ordered is out of stock when we receive your order and not available within 24 hours, we will send you the items that are in-stock without delay. Backordered item(s) will be refunded to you immediately and will re-sync with your next fill date.

Standard Diet Plan FAQ's

What Is Included In The Diet Kits?

Each diet kit (Basic, Core and Premium) includes a variety of Wonderslim® products sufficient to carry you through the time period of the kit. You’ll also receive a Food Shopping List, Food Diary and a 20 oz. Shaker Bottle.

Our diet kits never leave you guessing what you’ll need to eat each day. It is all laid out in plain, easy-to-understand language. While each plan may seem a bit structured at first sight, you’ll be amazed by the exciting variety of flavors and textures available to you. Since “boring diets never last,” we strive to keep your taste buds interested.

Can I Customize a Diet Kit?

While the one week & Customer Favorite diet kits are pre-selected with our most loved products, our 2 + 4 weeks kits are customizable.

How Much Weight Will I Lose?

Just as gas mileage varies with individual driving habits, weight loss varies with lifestyle choices and actual compliance to the plan.

Should I Check With A Doctor Before I Start Your Diet Plan?

Yes. We strongly suggest consulting with your doctor before starting any diet, exercise or supplementation program.

How Often Will I Eat On This Plan?

On the Wonderslim® Diet Plan, you’ll eat 6 times a day, which breaks down to about once every 2 to 3 hours.

How Much Water Should I Drink?

We recommend drinking at least 8 full glasses of water a day.

Can I Have Coffee, Tea Or Diet Soda?

Yes, you can have as many non-caloric beverages as you like. Tea and coffee are only considered non-caloric beverages when consumed without cream or sugar. Monitoring your use of creamers and sweeteners is advised when following the Wonderslim® Diet Plan.

Does Your Diet Plan Include A Meal?

Yes. One Healthy meal is an essential part of the Wonderslim® Diet Plan. Specifically, this meal includes several ounces (depending on gender) of protein, at least two servings of vegetables and one starch.

When Do I Eat My Healthy Meal?

Most people choose to have their Healthy meal in the evening, but others choose to have it for lunch. Some of our customers have had great success splitting it between dinner and lunch. This flexibility is one of the features that makes this diet plan a realistic choice for people with busy or unpredictable schedules.

Program Details

How do I begin using Subscribe & Save?

To get started, you’ll first need a Diet Direct account. You must be signed in to set up recurring shipments. If you don’t already have an account, you can create one in just a few moments by clicking HERE.

Products eligible for Subscribe & Save will show reorder options on the product page. You can choose delivery intervals of 2, 4, 6, 8, or 12 weeks.

Once you’ve selected the items you’d like to subscribe to, simply complete your Subscribe & Save order at checkout.
You can manage your subscriptions at any time by clicking the “Manage Subscriptions” link under the Account tab.

From there you’ll see all your items along with details about your delivery schedule.
Before each shipment, we’ll send you a reminder email with your order details and the deadline to make any changes.

Does Subscribe & Save help me save money?

Yes it does:

Your first Subscribe & Save order will receive FREE Shipping! (Recurring orders after that will need to reach $79+ after discounts to continue receiving free shipping)

20% OFF your recurring order for a la carte products

An Additional 10% OFF your recurring order for Diet Kits & Bundles

Can I receive different products at different intervals?

Certainly. All of the products you select for Subscribe & Save can be shipped at intervals you select. For instance, you might want your meal replacement shakes to be shipped every 4, 6, 8, or 12 weeks, yet only need your nutritional supplements to arrive every 8 weeks. You can adjust these time intervals individually for each product.

When am I charged for my order?

Your first Subscribe & Save order will be charged during checkout. After that, your payment method will be authorized and charged on the Subscribe & Save ship date.

Can I use coupon codes with Subscribe & Save?

Coupons cannot be combined with automatic Subscribe & Save discounts.

What happens if one or more of my Subscribe & Save products is on sale?

You will receive the sale pricing on the day that you sign up for your subscription. When your recurring order fills, you will receive 20% OFF standard subscription pricing.

In case I want to make changes, will you send me a reminder before my next order processes?

Yes, we will. We will send you a reminder email 3 days before your order is processed. You can, if you wish, change the number of items, the time intervals items ship, fill date, payment method and shipping address. You can also skip or cancel items.

The Manage Subscriptions tab allows you to make changes on each of your Subscribe & Save products.

Is there a minimum purchase level to qualify for free shipping?

All first time Subscribe & Save orders will receive free shipping. Recurring orders moving forward are subject to our standard shipping policy. Orders $79+ qualify for Free Shipping.

Managing Your Subscription

Where can I manage my Subscribe & Save orders?

Sign into your account and click on the Manage Subscriptions tab.

What updates can I make within the My Subscriptions area?

You can add new products, change to another flavor (when available), update the quantity of products, frequency of delivery, payment method, shipping address, delivery date, skip a delivery, or cancel products. Any changes you make will occur on future orders and will not affect orders already in progress.

Can I skip the shipment of an Subscribe & Save product?

Yes. Just go to the Manage Subscriptions tab, click on Upcoming Orders, locate the product you wish to skip and click on the “Skip Next Delivery” link. This next delivery of this product will be skipped and will resume with the following shipment date.

How do I cancel an item from my Subscribe & Save schedule?

Under Manage Subscriptions, click on the product you wish to cancel, and click on Cancel Subscription.

Shipping & Returns

How will my Subscribe & Save orders be shipped?

Your Subscribe & Save order is subject to our standard shipping policies and will be sent by the method you select during checkout. Orders that equal or exceeds $79, qualify for Free standard shipping (Contiguous US only).

What products qualify for Free Shipping?

If the total value of the products in any of your Subscribe & Save shipments equals or exceeds $79, that shipment qualifies for Free standard shipping (Contiguous US only).

How do I return products that are damaged, defective or otherwise undesirable?

All Subscribe & Save products are covered by our No Hassles Return/Exchange policy. Click here for further details.

Payment Methods

What payment options are accepted for Subscribe & Save?

Visa, MasterCard, American Express and Discover debit/credit cards are accepted for Subscribe & Save orders.

Notifications

How will I know if there is a problem with my order?

If we notice any problem with your order, we will contact you by email.

What happens if one of my Subscribe & Save products is out of stock?

If an item in your subscription is out of stock when your order is processed, you will receive an email notification.

Your order will still process and ship as normal for any available items in your subscription. The out-of-stock item will automatically be included in your next scheduled order and will ship at that time if it is back in stock.

What happens to my Subscribe & Save if one of my products is discontinued?

We will contact you via email informing you that the product has been discontinued and it will be removed from your subscription.

Will you be sending me a notification when my Subscribe & Save order has shipped?

We will send you an email notification when any of your products ship. These emails will include any available tracking information from the carrier.

What email notifications will I receive in regards to my Subscribe & Save order?

You will receive the following emails concerning your Subscribe & Save order:

Shipping Soon - This email reminder will be sent out 3 days before your order is processed.

Order Confirmation - You will receive this email the day your order processes.

Shipping Confirmation - You will receive this email once your subscribe & save order has shipped.

Let us take a moment to examine the contents of these emails.

Shipping Soon

We will send you an email notification 5 (five) days before your estimated shipping date. You will have 4 (four) days after you receive the order notification email to make changes to your order. You can log into your My Account > My Subscriptions tab, to see available changes listed with each item scheduled for Subscribe & Save shipments.

Order Confirmation

We will send you an email notification when your Subscribe & Save shipment begins to process. If there is an issue with your order that causes a shipment to be missed, you will be immediately notified by email.

Shipping Confirmation

We will send you an email notification when any of your Subscribe & Save order ships. For your convenience, this email will include any available tracking information from the carrier.