FAQs
To save you some time and effort, we've put together a list of a few of the
questions we hear most often and some answers to other questions
that may have crossed your mind. Have Diet Plan questions?
Please visit the Diet Plans FAQ's below.
Diet Direct FAQ's
What Is Your Return Policy?
What Is Your Return Policy?
Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 30 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.
Items eligible for refund or exchange:
- Any unopened, unused box, case, bottle or container of consumable products
- Up to 1 (one) partially used box, bottle or container per unique product. (ie. per flavor, sku)
To return unopened, unused, or partially used items as listed above, please contact our customer care team to obtain a Return Authorization (RMA) number. It’s that simple!
Chat on any page or visit our contact us page.
Please know that we cannot accept any returns that do NOT have an RMA number. Any items returned without an authorization will incur a return processing fee of $10.
Simply reach out to us and we will assist you in getting that information promptly.
How Is My Personal Information Kept Private?
How Is My Personal Information Kept Private?
We dislike spammers, scammers and other on-line predators as much as you do. The information we collect on our site is used to make your DietDirect.com experience more efficient. Diet Direct does not and will not sell your email address to any other company. Changing your email preferences or unsubscribing from our promotional mailings is as easy as clicking on the link on the bottom of each mailing, unchecking a few boxes and clicking a button. We value and protect your privacy.
Our commitment to protecting the privacy of your personal information is the reason we offer you this Secure Shopping Promise: We guarantee that your order will be transmitted securely and that you will not be liable for any unauthorized charges appearing on your credit card as a result of shopping here.
Diet Direct only uses the most secure servers and technologies. To further protect you, our site is tested and certified by McAfee Secure on a daily basis. All information sent from your computer to DietDirect.com – including credit card numbers and passwords – is encrypted using Secure Sockets Layer (SSL). All hardware and software resides in a world-class, high-security data center with access limited to authorized personnel. The only systems that have access to your credit card and billing information are the ones used to process your order. DietDirect.com is dedicated to maintaining these high security standards and continuously reviews its policies and practices to protect your information.
For more information on our Privacy Policy please click here.
What Forms Of Payment Do You Accept?
What Forms Of Payment Do You Accept?
DietDirect.com accepts online payment with Visa, Mastercard, American Express, Discover Card and Paypal.
At the present time, Diet Direct does NOT accept personal checks.
Do You Charge Sales Tax On My Order?
Do You Charge Sales Tax On My Order?
State law requires us to charge applicable sales tax on all orders shipped within the US. Tax is based on your product selections and the shipping address provided.
How Much Will Shipping Cost?
How Much Will Shipping Cost?
Orders of $79 or more (after discounts and excluding applicable taxes) receive FREE Ground Shipping within the Contiguous United States (which excludes Alaska, Hawaii and Puerto Rico). Orders of less than $79 receive $8.49 Flat Rate Shipping within the Contiguous United States. Express Shipping fees are explained in the Shipping Details section of our site.
How Soon Will My Order Arrive?
How Soon Will My Order Arrive?
We aim to ship all orders within 1–2 business days.
Delivery times will vary based on your location and the shipping method selected at checkout. Standard (ground) shipping typically arrives within 2–7 business days within the contiguous United States.
We partner with a variety of carriers, including SpeedX, OSM, OnTrac, UPS, DHL Global Mail, and USPS. Carrier selection is based on factors like package weight and destination.
If you need your order by a specific date, we recommend selecting an expedited shipping option at checkout. Faster delivery methods are available for an additional cost.
For more details, please refer to the Shipping Details section of our site.
What About Back Orders?
What About Back Orders?
If an item you ordered is out of stock when we receive your order and not available within 24 hours, we will send you the items that are in-stock without delay. Backordered item(s) will be refunded to you immediately.
Standard Diet Plan FAQ's
What Is Included In The Diet Kits?
What Is Included In The Diet Kits?
Each diet kit (Basic, Core and Premium) includes a variety of Wonderslim® products sufficient to carry you through the time period of the kit. You’ll also receive a Food Shopping List, Food Diary and a 20 oz. Shaker Bottle.
Our diet kits never leave you guessing what you’ll need to eat each day. It is all laid out in plain, easy-to-understand language. While each plan may seem a bit structured at first sight, you’ll be amazed by the exciting variety of flavors and textures available to you. Since “boring diets never last,” we strive to keep your taste buds interested.
Can I Customize a Diet Kit?
Can I Customize a Diet Kit?
While the one week & Customer Favorite diet kits are pre-selected with our most loved products, our 2 + 4 weeks kits are customizable.
How Much Weight Will I Lose?
How Much Weight Will I Lose?
Just as gas mileage varies with individual driving habits, weight loss varies with lifestyle choices and actual compliance to the plan.
Should I Check With A Doctor Before I Start Your Diet Plan?
Should I Check With A Doctor Before I Start Your Diet Plan?
Yes. We strongly suggest consulting with your doctor before starting any diet, exercise or supplementation program.
How Often Will I Eat On This Plan?
How Often Will I Eat On This Plan?
On the Wonderslim® Diet Plan, you’ll eat 6 times a day, which breaks down to about once every 2 to 3 hours.
How Much Water Should I Drink?
How Much Water Should I Drink?
We recommend drinking at least 8 full glasses of water a day.
Can I Have Coffee, Tea Or Diet Soda?
Can I Have Coffee, Tea Or Diet Soda?
Yes, you can have as many non-caloric beverages as you like. Tea and coffee are only considered non-caloric beverages when consumed without cream or sugar. Monitoring your use of creamers and sweeteners is advised when following the Wonderslim® Diet Plan.
Does Your Diet Plan Include A Meal?
Does Your Diet Plan Include A Meal?
Yes. One Healthy meal is an essential part of the Wonderslim® Diet Plan. Specifically, this meal includes several ounces (depending on gender) of protein, at least two servings of vegetables and one starch.
When Do I Eat My Healthy Meal?
When Do I Eat My Healthy Meal?
Most people choose to have their Healthy meal in the evening, but others choose to have it for lunch. Some of our customers have had great success splitting it between dinner and lunch. This flexibility is one of the features that makes this diet plan a realistic choice for people with busy or unpredictable schedules.
Program Details
How do I begin using Subscribe & Save?
How do I begin using Subscribe & Save?
The first step is making sure you have a Diet Direct account. You will need to sign in to your account to have your choices shipped to you on a recurring basis. If you don't already have an account, you can set one up in a few short moments by clicking HERE.
Products eligible for Subscribe & Save display reorder options on the product page and in the shopping cart. You can choose to have any of those products shipped to you at selected intervals of 4, 6, 8, or 12 weeks.
Once you have selected all the products you want to have shipped to you on a recurring basis, you can complete your Subscribe & Save order at Check Out. During this time, you will also have the opportunity to change the time intervals in which you wish to have these products delivered to you.
The Manage Subscriptions link under the Subscribe & Save tab will display all the items you have added to the program with detailed information about your Subscribe & Save schedule.
We'll send you an email reminder before sending each of your shipments. You'll be able to review the details of your order and we'll include the deadline to make changes in time for your next shipment.
Does Subscribe & Save help me save money?
Does Subscribe & Save help me save money?
Yes it does:
15% OFF your first order
20% OFF your first recurring order
25% OFF your second recurring order
30% OFF on all future recurring orders
Your Subscribe & Save products are shipped FREE when the order is $79+.
Can I receive different products at different intervals?
Can I receive different products at different intervals?
Certainly. All of the products you select for Subscribe & Save can be shipped at intervals you select. For instance, you might want your meal replacement shakes to be shipped every 4, 6, 8, or 12 weeks, yet only need your nutritional supplements to arrive every 8 weeks. You can adjust these time intervals individually for each product.
When am I charged for my order?
When am I charged for my order?
Your first Subscribe & Save order will be charged during checkout. After that, your payment method will be authorized and charged on the Subscribe & Save ship date.
Can I use coupon codes with Subscribe & Save?
Can I use coupon codes with Subscribe & Save?
Coupons cannot be combined with automatic Subscribe & Save discounts.
What happens if one or more of my Subscribe & Save products is on sale?
What happens if one or more of my Subscribe & Save products is on sale?
We recommend drinking at least 8 full glasses of water a day.
In case I want to make changes, will you send me a reminder before my next order processes?
In case I want to make changes, will you send me a reminder before my next order processes?
Yes, we will. We will send you a reminder email 5 days before your order is processed. You can, if you wish, change the number of items, the time intervals items ship, delivery date, payment method and shipping address. At this time you can also skip or cancel items.
The Manage Subscriptions tab allows you to make changes on each of your Subscribe & Save products.
Is there a minimum purchase level to qualify for free shipping?
Is there a minimum purchase level to qualify for free shipping?
All Subscribe & Save orders are subject to our standard shipping policy. Orders $79+ qualify for Free Shipping.
Terms & Conditions for Subscribe & Save Program.
Terms & Conditions for Subscribe & Save Program.
Please see here for our Subscribe & Save program Terms.
Managing Your Subscription
Where can I manage my Subscribe & Save orders?
Where can I manage my Subscribe & Save orders?
Sign in to your account and then click on the My Subscriptions tab from the left side Subscribe & Save menu.
What updates can I make within the My Subscriptions area?
What updates can I make within the My Subscriptions area?
You can add new products, change to another flavor (when available), update the quantity of products, frequency of delivery, payment method, shipping address, delivery date, skip a delivery, or cancel products. Any changes you make will occur on future orders and will not affect orders already in progress.
Can I skip the shipment of an Subscribe & Save product?
Can I skip the shipment of an Subscribe & Save product?
Yes. Just go to the My Subscriptions tab, locate the product you wish to skip and click on the “Skip Next Delivery” link. This next delivery of this product will be skipped and will resume with the following shipment date.
How do I cancel an item from my Subscribe & Save schedule?
How do I cancel an item from my Subscribe & Save schedule?
Simply go in to the My Subscriptions tab and click on the Cancel Subscription link. Please remember that this will permanently cancel the product from Subscribe & Save orders. If a product is not cancelled from your order before it processes for that shipment, the item will be included for that shipment.
Shipping & Returns
How will my Subscribe & Save orders be shipped?
How will my Subscribe & Save orders be shipped?
Your Subscribe & Save order is subject to our standard shipping policies and will be sent by the method you select during checkout. Orders that equal or exceeds $79, qualify for Free standard shipping (Contiguous US only).
What products qualify for Free Shipping?
What products qualify for Free Shipping?
If the total value of the products in any of your Subscribe & Save shipments equals or exceeds $79, that shipment qualifies for Free standard shipping (Contiguous US only).
How do I return products that are damaged, defective or otherwise undesirable?
How do I return products that are damaged, defective or otherwise undesirable?
All Subscribe & Save products are covered by our No Hassles Return/Exchange policy. Click here for further details.
Payment Methods
What payment options are accepted for Subscribe & Save?
What payment options are accepted for Subscribe & Save?
Visa, MasterCard, American Express and Discover debit/credit cards are accepted for Subscribe & Save orders.
Notifications
How will I know if there is a problem with my order?
How will I know if there is a problem with my order?
If we notice any problem with your order, we will contact you by email.
What happens if one of my Subscribe & Save products is out of stock?
What happens if one of my Subscribe & Save products is out of stock?
If a product on your order is out of stock when your order is processed you will receive an email notification and a message will be displayed on your My Subscriptions tab, located under My Account.
What happens to my Subscribe & Save if one of my products is discontinued?
What happens to my Subscribe & Save if one of my products is discontinued?
We will send you an email notification informing you the product has been discontinued and there will be a notification on your My Subscriptions tab.
Will you be sending me a notification when my Subscribe & Save order has shipped?
Will you be sending me a notification when my Subscribe & Save order has shipped?
We will send you an email notification when any of your products ship. These emails will include any available tracking information from the carrier.
What email notifications will I receive in regards to my Subscribe & Save order?
What email notifications will I receive in regards to my Subscribe & Save order?
In most cases, you will receive the following emails concerning your Subscribe & Save order:
- Shipping Soon
- Order Confirmation
- Shipment Confirmation
Let us take a moment to examine the contents of these emails.
Shipping Soon
We will send you an email notification 5 (five) days before your estimated shipping date. You will have 4 (four) days after you receive the order notification email to make changes to your order. You can log into your My Account > My Subscriptions tab, to see available changes listed with each item scheduled for Subscribe & Save shipments.
Order Confirmation
We will send you an email notification when your Subscribe & Save shipment begins to process. If there is an issue with your order that causes a shipment to be missed, you will be immediately notified by email.
Shipping Confirmation
We will send you an email notification when any of your Subscribe & Save order ships. For your convenience, this email will include any available tracking information from the carrier.
Keto Diet Plan FAQ's
What Makes This Modified Keto Plan Superior To Other Diets?
What Makes This Modified Keto Plan Superior To Other Diets?
Our modified keto plan focuses on balance, simplicity, and personalized guidance from a registered dietitian. It combines nutrient-dense ingredients with Diet Direct products to help users achieve their health goals, including weight management, energy, and overall well-being.
What’s Included In This Diet Kit?
What’s Included In This Diet Kit?
This kit includes a variety of WonderSlim & BariWise products to support you for the selected interval, whether it's one week or four weeks. You’ll also receive a Food Shopping List, Food Diary, and a 20 oz. Shaker Bottle.
Can I Customize A Diet Kit?
Can I Customize A Diet Kit?
While the one week diet kits are pre-selected with customer favorites, our 4 Week Keto Friendly kits are customizable.
What Are The Macro Percentages On This Plan?
What Are The Macro Percentages On This Plan?
This plan is 40% fat, 40% protein, & 20% carbohydrates.
Can I Exercise On This Plan?
Can I Exercise On This Plan?
Yes, exercise is encouraged. The plan’s protein-rich diet is great for low-impact activities and strength training. However, it’s important to consult your doctor before starting any new exercise routine to ensure it’s safe for your health.
Will I Get Keto-Adapted On This Plan?
Will I Get Keto-Adapted On This Plan?
It depends. It usually takes a few weeks to adapt to using fat for fuel, but since our modified keto plan is 40% fat, you may not become fully fat-adapted.
How Will I Feel When I Start To Become Keto-Adapted?
How Will I Feel When I Start To Become Keto-Adapted?
During the transition, you may experience "keto flu" symptoms like fatigue, irritability, and weakness. These usually subside within 7 to 10 days. Staying hydrated and adding sugar-free electrolytes or extra salt can help reduce these side effects.
Is This Plan Safe For Someone With Medical Conditions Such As Diabetes Or Kidney Disease?
Is This Plan Safe For Someone With Medical Conditions Such As Diabetes Or Kidney Disease?
We recommend consulting your doctor to ensure this diet is safe and appropriate for your condition.
How Much Weight Will I Lose?
How Much Weight Will I Lose?
Weight loss varies by individual, depending on factors like metabolism and body composition. Our program offers customizable calorie levels to suit your needs, allowing adjustments if weight loss is too rapid or stalled, ensuring a personalized and sustainable approach.
If I Follow The Plan, Will I Get Into Ketosis?
If I Follow The Plan, Will I Get Into Ketosis?
Ketosis usually happens with 70-80% fat in the diet. Our modified keto plan includes 40% fat and 20% carbs. To confirm ketosis, you can use ketone test strips.
Can You Explain How To Use The Grocery Foods List?
Can You Explain How To Use The Grocery Foods List?
The grocery list includes a variety of lean proteins, healthy fats, fruits, vegetables, and approved packaged goods to meet your nutritional needs. All items align with your meal plan, and portion sizes are provided to help you stay on track with your health goals.
How Will I Know What To Eat And When?
How Will I Know What To Eat And When?
Our meal plans are carefully designed with your macros and calorie requirements in mind. Each day is organized into an easy-to-follow plan, simplifying your meals. Additionally, our grocery list includes a user-friendly compilation of exchange options, giving you the flexibility to swap ingredients at any meal. This allows you to customize your meals based on your preferences and dietary needs, making meal preparation easier and more personalized.
What Happens If I Am Not Happy With My Calorie Level?
What Happens If I Am Not Happy With My Calorie Level?
You can easily adjust between calorie levels to suit your needs within our Diet Direct keto plan. We offer comprehensive plans for both 1500 and 1800 calorie levels, allowing you to choose the option that best aligns with your health and wellness goals. This flexibility ensures a personalized approach for optimal results.
