Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 30 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable. International orders may be returned for a refund only.

Items eligible for refund or exchange:

• Any unopened, unused box, case, bottle or container of consumable products
• Up to 1 (one) partially used box, bottle or container per unique product. (ie. per flavor, sku)

To return unopened, unused, or partially used items as listed above, please contact our customer care team to obtain a Return Authorization (RMA) number. It’s that simple!

You can click Chat with an Expert on any page or visit our contact us page.

Please know that we cannot accept any returns that do NOT have an RMA number. Any items returned without an authorization will incur a return processing fee of $10.

Simply reach out to us and we will assist you in getting that information promptly. 

We dislike spammers, scammers and other on-line predators as much as you do. The information we collect on our site is used to make your DietDirect.com experience more efficient. Diet Direct does not and will not sell your email address to any other company. Changing your email preferences or unsubscribing from our promotional mailings is as easy as clicking on the link on the bottom of each mailing, unchecking a few boxes and clicking a button. We value and protect your privacy.

Our commitment to protecting the privacy of your personal information is the reason we offer you this Secure Shopping Promise: We guarantee that your order will be transmitted securely and that you will not be liable for any unauthorized charges appearing on your credit card as a result of shopping here.

Diet Direct only uses the most secure servers and technologies. To further protect you, our site is tested and certified by McAfee Secure on a daily basis. All information sent from your computer to DietDirect.com – including credit card numbers and passwords – is encrypted using Secure Sockets Layer (SSL). All hardware and software resides in a world-class, high-security data center with access limited to authorized personnel. The only systems that have access to your credit card and billing information are the ones used to process your order. DietDirect.com is dedicated to maintaining these high security standards and continuously reviews its policies and practices to protect your information.

For more information on our Privacy Policy please click here.

DietDirect.com accepts online payment with Visa, Mastercard, American Express, Discover Card and Paypal.

At the present time, Diet Direct does NOT accept personal checks.

State law requires us to charge applicable sales tax on all orders shipped within the US. Tax is based on your product selections and the shipping address provided.

Orders of $79 or more (after discounts and excluding applicable taxes) receive FREE Ground Shipping within the Contiguous United States (which excludes Alaska, Hawaii and Puerto Rico). Orders of less than $79 receive $8.49 Flat Rate Shipping within the Contiguous United States. For all other orders, shipping cost is calculated by the shipping carrier based on shipping method, package weight and shipping region. In these cases, we will charge you what the carrier charges and no Diet Direct handling fee. Faster shipping options and International Shipping fees are explained in the Shipping Details section of our site.

While we aim to process your shipment within 3-5 business days, if you need your order within a specific timeframe we would suggest selecting one of our expedited shipping methods.

Standard Ground Shipping is done through FedEx Ground or US Mail. Ground shipping generally has a delivery time of 2 to 7 days within the Contiguous United States. Faster shipping methods are also available at an additional cost. For more details on international shipments, expedited options, or approximate delivery times within the United States, please consult the Shipping Details section of our site.

If an item you ordered is out of stock when we receive your order and not available within 24 hours, we will send you the items that are in-stock without delay. Backordered item(s) will be refunded to you immediately.

Each diet kit (Basic, Core and Premium) includes a variety of WonderSlim® & BariWise products sufficient to carry you through the time period of the kit. You’ll also receive a Food Shopping List, Food Diary and a 20 oz. Shaker Bottle.

Our diet kits never leave you guessing what you’ll need to eat each day. It is all laid out in plain, easy-to-understand language. While each plan may seem a bit structured at first sight, you’ll be amazed by the exciting variety of flavors and textures available to you. Since “boring diets never last,” we strive to keep your taste buds interested.

While the one week diet kits are pre-selected with customer favorites, our 4 Week kits are customizable.

Just as gas mileage varies with individual driving habits, weight loss varies with lifestyle choices and actual compliance to the plan.

Yes. We strongly suggest consulting with your doctor before starting any diet, exercise or supplementation program.

On the WonderSlim® Diet Plan, you’ll eat 6 times a day, which breaks down to about once every 2 to 3 hours.

We recommend drinking at least 8 full glasses of water a day.

Yes, you can have as many non-caloric beverages as you like. Tea and coffee are only considered non-caloric beverages when consumed without cream or sugar. Monitoring your use of creamers and sweeteners is advised when following the WonderSlim® Diet Plan.

Yes. One Healthy meal is an essential part of the WonderSlim® Diet Plan. Specifically, this meal includes several ounces (depending on gender) of protein, at least two servings of vegetables and one starch.

Most people choose to have their Healthy meal in the evening, but others choose to have it for lunch. Some of our customers have had great success splitting it between dinner and lunch. This flexibility is one of the features that makes this diet plan a realistic choice for people with busy or unpredictable schedules.

Our modified keto plan focuses on balance, simplicity, and personalized guidance from a registered dietitian. It combines nutrient-dense ingredients with Diet Direct products to help users achieve their health goals, including weight management, energy, and overall well-being.

This kit includes a variety of WonderSlim & BariWise products to support you for the selected interval, whether it's one week or four weeks. You’ll also receive a Food Shopping List, Food Diary, and a 20 oz. Shaker Bottle.

While the one week diet kits are pre-selected with customer favorites, our 4 Week Keto Friendly kits are customizable.

This plan is 40% fat, 40% protein, & 20% carbohydrates.

Yes, exercise is encouraged. The plan’s protein-rich diet is great for low-impact activities and strength training. However, it’s important to consult your doctor before starting any new exercise routine to ensure it’s safe for your health.

It depends. It usually takes a few weeks to adapt to using fat for fuel, but since our modified keto plan is 40% fat, you may not become fully fat-adapted.

During the transition, you may experience "keto flu" symptoms like fatigue, irritability, and weakness. These usually subside within 7 to 10 days. Staying hydrated and adding sugar-free electrolytes or extra salt can help reduce these side effects.

We recommend consulting your doctor to ensure this diet is safe and appropriate for your condition.

Weight loss varies by individual, depending on factors like metabolism and body composition. Our program offers customizable calorie levels to suit your needs, allowing adjustments if weight loss is too rapid or stalled, ensuring a personalized and sustainable approach.

Ketosis usually happens with 70-80% fat in the diet. Our modified keto plan includes 40% fat and 20% carbs. To confirm ketosis, you can use ketone test strips.

The grocery list includes a variety of lean proteins, healthy fats, fruits, vegetables, and approved packaged goods to meet your nutritional needs. All items align with your meal plan, and portion sizes are provided to help you stay on track with your health goals.

Our meal plans are carefully designed with your macros and calorie requirements in mind. Each day is organized into an easy-to-follow plan, simplifying your meals. Additionally, our grocery list includes a user-friendly compilation of exchange options, giving you the flexibility to swap ingredients at any meal. This allows you to customize your meals based on your preferences and dietary needs, making meal preparation easier and more personalized.

You can easily adjust between calorie levels to suit your needs within our Diet Direct keto plan. We offer comprehensive plans for both 1500 and 1800 calorie levels, allowing you to choose the option that best aligns with your health and wellness goals. This flexibility ensures a personalized approach for optimal results.

While the one week diet kits are pre-selected with customer favorites, our 4 Week GLP-1 kits are customizable.

Diet Direct products are high in protein, helping preserve muscle mass during weight loss, and fiber-rich to support digestion. Our portion-controlled, nutrient-dense options fit easily into meal plans, making healthy eating simple and convenient for busy lifestyles.

This kit includes a variety of WonderSlim & BariWise products to support you for the selected interval, whether it's one week or four weeks. You’ll also receive a Food Shopping List, Food Diary, and a 20 oz. Shaker Bottle.

It is best to schedule the Biocare Shakes 5 to 6 hours apart. The meal plan design already takes this into account.

No, you can adjust the plan to fit your preferences. We provide the structure, and you decide what works best for you. For example, enjoy your dessert as an afternoon snack or have bars and snacks in the evening.

The GLP-1 meal plan is protein-focused, with 40% protein, 35% carbs, and 25% fat, designed to preserve muscle mass during weight loss.

Protein helps with satiety, weight management, and blood sugar control. It keeps you fuller longer, reduces overeating, and preserves lean muscle during weight loss. Protein also stabilizes blood sugar by slowing carb digestion, supporting both the medication’s effectiveness and overall metabolic health.

Fiber supports digestive health and helps reduce potential side effects of GLP-1 medications, like nausea or constipation. It also stabilizes blood sugar by slowing glucose absorption, enhancing the medication’s effectiveness and promoting overall digestive comfort.

The Diet Direct GLP-1 Plan helps manage side effects by encouraging smaller, frequent meals to reduce nausea and bloating. It also promotes hydration and fiber intake for better digestion. A balanced approach can ease discomfort, but always consult your healthcare provider if side effects persist.

Stay hydrated by drinking water throughout the day, ideally between meals, to avoid dehydration. It’s best to avoid drinking fluids during meals to prevent filling up too quickly and suppressing your appetite. Aim to drink fluids 30 minutes before or after each meal or snack. Keep an eye on your urine color—pale yellow is a sign of good hydration. For personalized advice, consult your healthcare provider.

The Diet Direct GLP-1 Plan focuses on nutrient-dense, high-protein foods to ensure you get the essential nutrients you need, even with reduced appetite. Eating smaller, more frequent meals helps maintain adequate calorie intake. Our fiber-rich products promote satiety and support digestion. Staying hydrated is also important, as dehydration can worsen appetite suppression. This plan helps balance nutrition, hydration, and portion control while on GLP-1 medication.

Following a specialized plan, like the one from Diet Direct, enhances the effectiveness of GLP-1 medication. It helps improve metabolic health, supports sustainable habits, and promotes long-term well-being, leading to a better overall quality of life.

Weight loss results vary for each person, influenced by factors like metabolism and body composition. Our program offers flexible calorie levels to suit individual needs. If you experience rapid weight loss or a plateau while on GLP-1 medication, we recommend consulting your healthcare provider.

Yes, exercise is encouraged! Our protein-rich plan (40% of total intake) is great for low-impact exercises and complements strength training. However, before starting any new exercise routine, consult your physician to ensure it aligns with your health needs for a safe and effective fitness journey.