At DietDirect.com we know timely order processing, shipment and delivery are important in helping reach and stay on top of your health and wellness goals.
While we aim to process your shipment same day (if placed before 11am EST), if you need your order within a specific timeframe we would suggest selecting our expedited shipping method.
Please know that during times of increased order volume, this can translate to extended processing times. Additionally, due to increased demand, shipping carriers may also experience delays in transit times.
Once your order ships, we will send you a tracking confirmation email so you can follow its progress.
Free and flat-rate shipping within the United States is via UPS Ground, UPS SurePost, DHL Ground, DHL Plus Ground or USPS. Paid shipping to Hawaii & Alaska is by USPS as UPS Ground Shipping and SurePost options are not unavailable.
See 'Shipping to Hawaii and Alaska' for more information. Paid shipping to Puerto Rico is delivered by USPS.
UPS Ground Estimated Transit Times (in business days)
Although we promptly ship all orders from our climate-controlled warehouses, we have no control over the conditions your package(s) may encounter on the trip from our door to yours, particularly in the warm weather months.
Tips to Minimize Warm Weather Melting:
If you encounter product melting issues, place boxes of bars or unopened products in the refrigerator for about an hour. For best results, minimize handling of individually wrapped products as much as possible. Although appearance may be slightly altered, items will re-harden with no loss of nutrition or taste.
On Orders $79+ (after discount)
Any Order Under $79+ (after discount) will incur a Flat Rate Shipping charge of $8.49. Contiguous US Only.
Conditions
UPS Ground is used for Free Shipping to the Contiguous United States
UPS Ground delivery requires a physical street address. UPS will not deliver to P.O. Boxes
USPS Priority Mail Service is used for Free Shipping to APO/FPO addresses & P.O. Boxes
The fastest shipping option we offer within the United States is Expedited, delivering in 3-4 business days. It should be noted that this service ships and delivers only on a Monday through Friday schedule. Rate quotes for this DHL service is available during checkout. As a reminder, we aim to process your shipment same day, if placed before 11am EST.
Shipments to Hawaii and Alaska are subject to shipping charges and are shipped by USPS. If you prefer to call Customer Service to place an order shipping to Alaska or Hawaii, one of our friendly representatives will gladly assist you: 1-800-567-DIET (1-800-567-3438).
Free shipping is not offered for international orders at this time. All duties and taxes associated with your order will be due at the time of delivery. You can expect to be contacted by our shipper during the customs clearance process.
Please note: It is important for you to become familiar with the customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties or delivery being delayed. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. DietDirect.com will not be held liable for any customs duties or taxes that arise from your local customs office. DietDirect.com will also not be held responsible for any additional fees the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge and do not include customs duties, taxes, and country-specific fees. Our fees ONLY reflect the cost for us to ship your order to your country.
* Depends on location. Does not include possible delays at Customs
Need help on your international order, or information on more shipping options? Please call our customer service team at 1-800-567-DIET (1-800-567-3438).
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
All International shipments will be charged postage costs calculated by weight and destination. DietDirect.com's prices do not include customs fees, taxes, and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to DietDirect.com for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from DietDirect.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to DietDirect.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
Need help on your international order, or information on more shipping options? Please call our customer service at 1-800-567-DIET (1-800-567-3438).